DIGITAL CLIENT SERVICES MANAGER

Full-time
Charlotte, NC
Posted 4 weeks ago

Date: 3/15/21

Overview of role: The Digital Client Services Manager is responsible for supporting both pre and post-sale efforts in the digital advertising sales cycle. This role includes supporting designated Account Executives with internal requests, facilitating client communications once a deal has closed, and transitioning closed deals through the post-sale process internally.

Responsibilities:
• Work closely with assigned Account Executives to facilitate both pre and post-sale needs for digital opportunities
• Assist with lead gen and market research efforts, as well as the facilitation of case studies and success stories for pre-sale needs
• Facilitate proposal requests and pre-sale questions with internal teams
• Handle Marketron order entry and client payment collection needs
• Attend client kickoff calls and become the lead point of contact with the client post-sale
• Work with clients on asset collection, creative direction, and gathering all necessary details in order to launch campaign
• Submit fulfillment tickets with all required information to Digital Client Success Coordinator, and work together to seamlessly transition to Creative & Ad Ops teams
• Demonstrate strong client management and project management skills, managing multiple projects and timelines simultaneously
• Uploading account various documents within Salesforce
• Salesforce management and reporting

Qualifications:
• 3+ years of work experience in account management/sales support
• Sales-focused and must have direct involvement in the digital media space, including programmatic display, email marketing, & social media
• Outstanding organizational skills, attention to detail and the ability to manage multiple tasks in a fast-paced environment
• Comfortable serving as the primary point of contact with clients in a post-sale function
• Excellent verbal and written communication skills
• Proficient in Microsoft Office, Excel, PowerPoint, Word, Outlook
• IAB Certification or related certifications preferred


Last Date for consideration: Until filled.

Applicants may email: [email protected]


Beasley Media Group, LLC. is an Equal Opportunity Employer.

Job Features

Job CategoryClient Success, Digital

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